Returns & Refunds Policy

All sales are final

Please choose carefully before completing your purchase. We do not accept returns or exchanges for a change of mind, scent preference, ordering the wrong item, or no longer wanting an item. This includes unused and unopened products.

This final-sale policy does not limit your rights under applicable law or our responsibility to address damaged, defective, incorrect, or missing items.

A problem with your order?

Email hello@getpillowd.com as soon as possible with your order number and a description of the problem. If available, include photographs of the item, packaging, and shipping label to help us investigate. Please keep the product and packaging while we review the issue.

If an item arrives damaged or defective, or we send the wrong item or omit an item, we will work with you on an appropriate resolution, which may include a replacement or refund. We will provide any return instructions and cover return shipping when a return is needed because of our error or a defective product. Do not send anything back without contacting us first.

For missing or undelivered packages, contact us so we can investigate with the carrier. We will provide the resolution required by the circumstances and applicable law.

Cancellations and refunds

Contact us immediately if you need to cancel or change an order. We will try to help before dispatch, but cannot guarantee changes once processing begins. Legally required cancellation rights still apply.

When a refund is due, we will issue it promptly to the original payment method unless otherwise required by law. Your payment provider may need additional time to post it. Refunds required because we cannot fulfill an order are not excluded by our final-sale policy.