Shipping Policy

Where we ship

We currently ship within the United States to addresses supported at checkout. Available shipping methods and restrictions are shown during checkout. We do not currently offer international shipping.

Processing time

We pack and fulfill orders ourselves. Our goal is to dispatch your order within one business day, and our standard processing window is 1–3 business days after receiving your completed order.

For this policy, business days are Monday through Friday, excluding public holidays. We do not process or dispatch orders from Friday at sundown until Saturday at sundown, based on local time in Toledo, Ohio. Orders received during that closure resume processing on the next business day.

Any different processing schedule for a preorder or special item will be disclosed before purchase.

Shipping cost and delivery time

Shipping charges are calculated at checkout and shown before you pay.

Processing time covers preparing your order and handing it to the carrier. Carrier delivery time is additional and depends on the shipping method and destination. Review the available service information at checkout. Delivery estimates are estimates unless the selected service expressly provides a guarantee. Selecting a faster shipping service does not shorten our processing window unless we expressly offer that option.

Tracking and delays

When your order ships, we will send a shipping confirmation to the email address provided at checkout, including tracking information when available. Tracking may take time to show the carrier’s first scan.

If we cannot dispatch within the stated processing window, we will notify you, provide a revised shipment date if available, and give you the choice to agree to the delay or cancel the unshipped order for a prompt refund. If you do not agree to the delay, we will cancel and refund the unshipped order.

Carrier delays can occur after dispatch. If a package appears lost, damaged, or delivered to the wrong place, email hello@getpillowd.com. We will help investigate and arrange an appropriate resolution consistent with your legal rights.

Address changes and returned packages

Check your address before placing an order. Email us immediately if it needs correcting; changes are not guaranteed after processing begins.

If a package is returned to us as undeliverable, we will contact you to discuss the next steps. If reshipping costs apply because the address you supplied was incorrect, we will explain the cost and obtain your agreement before charging it. We cover correction costs caused by our own fulfillment errors.